SHIPPING INFO

Once you place your order, please allow 24-48 hours for entry and confirmation. Stock orders will ship within 2-3 business days. If your product requires customization, it will take about four to six weeks from order to shipment. If you require a faster ship date, please contact us at 800-743-7738 to discuss your options. Delivery takes 2-7 business days from the date the shipment leaves our location. The number of days depends upon how far you are from our factory in Watertown, South Dakota. A good rule of thumb is: West Coast 5-7 business days, Midwest 3-5 business days, and East Coast 5-7 business days. Once your order is shipped you will receive an e-mail with your tracking information for your convenience. A signature is required upon delivery for your protection.

Standard freight delivery options will be quoted once the order is placed. Standard delivery also known as curbside will be picked up from the shipping facility and will be delivered via truck to the destination curbside. It will be the customers responsibility to move the freight inside from the drop off point. It will not include inside delivery. Prior to the driver arriving, a phone call will be made to specify a delivery time frame. Items will be shipped via LTL freight carrier. Curbside delivery, lift gate, and notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. The items will be packaged on a pallet, and will require that you un-band, remove the item and discard of the debris. The shipping company will only deliver the item. If you require inside delivery, delivery up stairs, debris removal or set up, these can all be arranged, but require a custom ship quote and additional charges. White glove delivery is much more expensive, but typically includes: an appointment time, delivery inside, set up and debris removal. Please contact us and we will gladly arrange this type of shipment for you for an additional charge. Please note each freight company can be slightly different in the exact level of service they provide as they are independently operated.

Custom quotes are available and can be discussed and or quoted at 1.800.743.7738. Please see other options available below.

• Dock to dock: The customer is responsible for moving the item from the delivery truck, either by loading dock or forklift.
• Curbside: The shipping company will call to confirm a delivery appointment, and the item will be delivered at the curb for the customer.
• Inside: The shipping company will call to confirm a delivery appointment, and the item and pallet will be delivered inside the front door of your facility.
• White glove: Your most convenient option, White Glove delivery costs more than Inside delivery. It includes a phone call to confirm a delivery appointment, two-man delivery and placement in your room of choice, as well as unpacking and debris removal.

We can ship your product to just about any international location. Please contact us for an estimated cost for shipping to your country. We will need the following information: Country, City, Postal Code, and the Item description that you would like to purchase. Please note that all prices shown are in United States Dollars and exclude any additional international shipping charges: customs clearance, local taxes, duties, VAT or international electrical configurations.

Shipping options such as expedited delivery and insurance are available for additional costs. Please contact us to find out more.

If you notice that your product packaging appears damaged and you suspect ship damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact Custom Craftworks immediately so we can assist you with the freight claim process. Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials. 

Our products are proudly made in the United States, and you can trust that your order will be quickly processed and safely delivered.